Refund & Return Policy
We want your order from Forever Watches to arrive as expected. Eligible items may be returned within 30 business days of delivery, subject to the conditions outlined below. Please contact our team before sending any item back.
How to Return Your Order
If you would like to return an eligible item, please contact Forever Watches within 30 business days of delivery to receive return instructions.
Return Conditions
Returned products must meet the applicable return requirements before a refund, replacement or store credit can be approved.
- Returns must be requested within 30 business days of delivery.
- Products being returned for a standard refund must be unused and remain in excellent condition.
- Customers are responsible for return shipping costs unless the item received was incorrect or confirmed to have an eligible fault.
- Original shipping, handling and related charges are non-refundable unless otherwise agreed.
- Cash-on-delivery return shipments are not accepted.
- A valid return tracking number must be provided so that the return can be properly identified and processed.
- Special-order or custom products may be eligible for exchange only rather than a standard refund.
Refunds
Once your returned item has been delivered, our team will inspect it and confirm whether it meets the applicable return conditions. Returns are normally reviewed within approximately 72 hours of receipt.
When a refund is approved, it will normally be issued within 7 business days using the applicable payment method. Your bank or financial institution may require an additional 3–5 business days before the credit appears in your account.
Please note: A refund cannot be completed until the returned item has been received and inspected.
Exchanges
If you would prefer to exchange an eligible product, contact us before returning it. Our team will provide the appropriate instructions and confirm the available replacement options.
A £20 restocking fee may apply to certain exchanges.
Wrong or Not as Described Items
If you believe you have received the wrong product or an item that materially differs from what was ordered, please contact us promptly and provide clear photos or videos showing the issue.
Once the issue has been reviewed and confirmed, our team will provide the appropriate return or replacement instructions.
Change of Mind
Change-of-mind requests are not automatically accepted. Any return request will be reviewed according to the eligibility requirements and conditions stated in this policy.
Order Cancellations
We begin processing orders quickly. If you need to cancel an order, please contact us as soon as possible.
We will request cancellation from the processing team, but cancellation cannot be guaranteed once an order has entered processing or shipping. If cancellation is no longer possible, you may contact us after delivery to determine whether the order is eligible for return.
Return Tracking
Please use a reliable tracked shipping service when returning your order and retain your shipping receipt until the return has been completed.
After shipping your return, send the tracking number to sales@foreverwatches.me.uk .
Need Help With a Return?
Our customer support team is available 24/7 to assist with return, exchange, cancellation and refund questions. Contact Forever Watches at sales@foreverwatches.me.uk before returning an item.