Collecting Personal Information

When you visit or purchase from Forever Watches, we may collect certain information needed to operate our website, process orders and provide customer support.

• Device Information: Information such as your browser type, IP address, time zone, device information and pages viewed may be collected automatically when you use our website.
• Order Information: When you place an order, we may collect information such as your name, billing and shipping address, contact details and information required to process your payment.
• Customer Support Information: We may collect information you provide when contacting us with questions, order enquiries or support requests.

How We Use Your Information

We use personal information where necessary to operate our store and provide our services. This can include processing orders and payments, arranging delivery, communicating about your purchase, providing customer support and improving the website experience.

Where permitted, we may also use your contact information to provide updates, promotions or information about products that may be relevant to you.

Sharing Personal Information

We may share necessary personal information with third-party service providers that help us operate our website, process payments, fulfil orders, provide delivery services, analyse website performance or communicate with customers.

Information may also be disclosed where required by law, regulation or a valid legal request, or where necessary to protect our legal rights.

Advertising & Analytics

We may use analytics and advertising technologies to better understand how visitors interact with our website and to measure the performance of advertising campaigns.

These services may use cookies or similar technologies. Depending on your location, you may have options to limit certain forms of personalised advertising or tracking.

Cookies

Cookies are small files stored on your device that help websites remember information about your visit. Forever Watches may use cookies for essential website functionality, shopping features, preferences, analytics and performance.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some features of the website.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights regarding your personal information, including the ability to request access, correction or deletion of certain personal information we hold about you.

You can contact us to submit a privacy-related request. We may need to verify your identity before completing certain requests.

Minors

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that the matter can be reviewed.

Automated Processing & Fraud Prevention

Certain service providers may use automated systems to identify potentially fraudulent transactions, suspicious activity or other security risks. We do not intentionally use fully automated decision-making to make significant decisions about customers without appropriate safeguards.

Do Not Track

Because there is currently no universally accepted industry standard for responding to “Do Not Track” browser signals, our website may not alter its data collection practices when such a signal is detected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website practices, technology or applicable legal requirements. The latest version will be published on this page.